July 2005 Optimizing Receivables January 2005 Originations: Where Cost, Risk, and Profit Start Learn how to improve the originations process and create a measurable return on investment. July 2004 Brand Value in Asset-Based Lending Appraising the value of intellectual property like a brand, as opposed to a hard asset, is challenging. But it’s becoming more commonplace. What’s the best approach? June 2004 Show Me the Money When it comes to getting more from collections outsourcers and recovery agencies, it pays to try a SIMPLE approach. April 2004 Curbing Identity Theft Businesses are becoming more proactive in fighting fraud and identity theft. And more sophisticated software, better processes, and tougher laws are aiding them in the battle. February 2004 A Formula for Success Utilities that understanding their cost to collect and develop an agile, prioritized collections process have a competitive edge. January 2004 Ins and Outs of Loss Forecasting Finding the best way to predict portfolio performance can be different for every organization, but it is critical for all. December 2003 Broadcast Nets More $ Quicker Using voice broadcast can help companies reach more debtors sooner and ultimately improve cash flow. September 2003 Let profit guide your cutoff strategies — a practical view Using profit analysis, credit managers may find they can lower cutoff scores and still boost company profits. July 2003 Beyond EDI XML technologies, easier and less expensive to implement than electronic data interchange, allow firms to connect to a broad array of smaller business partners and vendors in real time. June 2003 Predicting Consumer Bankruptcies Using multiple scoring models, rather than single ones, can significantly increase the chances of identifying potential bankruptcies at the time of application. May 2003 Keep Your Shirt On Optimization can lead to greater efficiency and boost the bottom line for credit granting and collections operations. And it doesn’t require losing your shirt in the process. March 2003 Hispanics Fuel Offshore Growth Growth of population segment adds emphasis to serving the market. February 2003 Making the Right Collections Calls Action-specific modeling helps firms collect more delinquent dollars than traditional behavioral scoring. January 2003 Document Imaging: How’s It Working? Data networking has contributed to making imaging a more widely used tool for credit and AR functions. January 2003 Ins and Outs of Loss Forecasting Finding the best way to predict portfolio performance can be different for every organization, but it is critical for all. October 2002 Keys to Card Collections What are the metrics to watch and the best practices to boost collections effectiveness? September 2002 The New Power of Payment Call Centers: Organizational impacts of outsourced TEL ACH origination services Call centers are commonly viewed by many or most in any organization as cost centers: simply add-ons necessary for supporting core products and services. As a result of this view, call center performance is commonly evaluated based on operating expenses and efficiency metrics. Some of the more commonly measured of these call center performance metrics include: Average Speed of Answer (ASA) Call Abandon Rate Average Delay to Abandon (ADA). © 2008 CreditandCollectionsWorld.com and SourceMedia, Inc. All rights reserved. Please read our Privacy Policy